By Mobile Phone

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All Network
(250) 788 172 600
MTN
5120

By Email

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Our customer service at your disposal

Head Office

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BANK OF AFRICA - RWANDA
Kigali
Kn 2 Nyarugenge-Chic Complex
RWANDA

YOUR RIGHT TO ALERT, OUR CONCERN

Answers to frequently asked questions

Emergencies

Never disclose your Personal Identification Number (PIN) or password by email or mobile phone

If you are in some of the situations below:

  • Did you lose your bank card?
  • Did you face any case of theft or loss of payment means?
  • Did you receive any fraudulent email(s)?

Security

  • How to obtain or recover access to the Internet Banking service?
  • How to obtain or recover access to the Mobile Banking service?
  • How to change my password?
  • I forgot my codes, how do I retrieve them?

Complaint forms

  • Did you notice any anomalies in the functioning of your bank account?
  • Do you want to make an opposition to your bank card?
  • Do you want to request a temporary modification of your card limit?

Download the form corresponding to your complaint, fill it out and bring it to the nearest branch; BANK OF AFRICA Customer Service will take care of your request

    Upload the form

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