Our customer service at your disposal
Responses to frequently asked question
Never disclose your Personal Identification Number (PIN) or password by email or phone
- Did you lose your bank card?
- Did you face a theft case or lost one of your means of payment?
- Did you receive any fraudulent email(s)?
- How to obtain or recover access to the Internet Banking service?
- How to obtain or recover access to the Mobile Banking service?
- How to change my password? *I forgot my codes, how do I retrieve them?
- Did you notice any anomalies in the functioning of your bank account?
- Do you want to make an opposition to your bank card?
- Do you want to request a temporary modification of your card limit?
Download the form corresponding to your complaint, fill it out and bring it to the nearest branch; BANK OF AFRICA Customer Service will take care of your request
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