By telephone

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Head office
(250) 788 172 600
Fax

By Email

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Our customer service at your disposal

Head office

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BANK OF AFRICA - RWANDA
Kigali
Kn 2 Nyarugenge-Chic Complex
RWANDA

Responses to frequently asked question

Emergencies

Never disclose your Personal Identification Number (PIN) or password by email or phone

If you are in some of below situations :

  • Did you lose your bank card?
  • Did you face a theft case or lost one of your means of payment?
  • Did you receive any fraudulent email(s)?

Security

  • How to obtain or recover access to the Internet Banking service?
  • How to obtain or recover access to the Mobile Banking service?
  • How to change my password? *I forgot my codes, how do I retrieve them?

Complaints form

  • Did you notice any anomalies in the functioning of your bank account?
  • Do you want to make an opposition to your bank card?
  • Do you want to request a temporary modification of your card limit?

Download the form corresponding to your complaint, fill it out and bring it to the nearest branch; BANK OF AFRICA Customer Service will take care of your request

Upload the form

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