By Mobile Phone

Button Text
Head office
(250) 788 172 600
Fax

By Email

Button Text

Our customer service at your disposal

Head office

Button Text
BANK OF AFRICA - RWANDA
Kigali
Kn 2 Nyarugenge-Chic Complex
RWANDA

YOUR RIGHT TO ALERT, OUR CONCERN

Answers to Frequently Asked Questions

Emergencies

Never disclose your Personal Identification Number (PIN) or password by email or mobile phone

If you are in a case below:

  • Did you lose your bank card?
  • Did you face any case of theft or loss of payment means?
  • Did you receive any fraudulent email(s)?

Security

  • How to obtain or recover access to the Internet Banking service?
  • How to obtain or recover access to the Mobile Banking service?
  • How to change my password?
  • I forgot my codes, how do I retrieve them?

Complaints form

  • Did you notice any anomaly in the functioning of your bank account?
  • Do you want to make an opposition on your bank card?
  • Do you want to request a temporary modification of your card limit?

Download the form corresponding to your complaint, fill it out and bring it to the nearest branch: BANK OF AFRICA Customer Service will take care of your request

    Upload the form

    Find my branch

        Not yet a client ?

        Join us easily by filling out the form

        Vous souhaitez parler à un conseiller ?

        Renseignez le formulaire et faites-vous appeler

        icon6We will contact
        you within 48H

        icon7DEDICATED RELATIONSHIP
        MANAGER/OFFICER

        icon8PERSONALIZED
        SUPPORT

          Mr.Ms.Mrs.



          You wish :
          To be contactedWrite an email




          (*) Required Fields