By telephone

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Head office
(250) 788 172 600
Fax

By email

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Our customer service at your disposal

Head office

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BANK OF AFRICA - RWANDA
Kigali
Kn 2 Nyarugenge-Chic Complex
RWANDA

YOUR RIGHT TO ALERT, OUR CONCERN

Answers to frequently asked questions

Emergency

Never disclose your Personal Identification Number (PIN) or password by  email or phone

If you are in this situation:

  • Did you lose your bank card?
  • Did you face any case of theft or loss of payment means?
  • Did you receive any fraudulent email?

Security

  • How to obtain or recover my access to the Internet Banking service?
  • How to obtain or recover my access to Mobile Banking service?
  • How to modify my passwords?
  • I forgot my codes, how to retrieve them?

Complaints forms

  • Did you notice any anomalies in the functioning of your bank account?
  • Do you want to make an opposition to your bank card?
  • Do you want to request a temporary modification of your card limit?

Download the form corresponding to your complaint, fill it out and bring it to the nearest branch: BANK OF AFRICA Customer Service will take care of your request

    Upload the form

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