Our customer service at your disposal
Answers to frequently asked questions
Never disclose your Personal Identification Number (PIN) or password by email or phone
- Did you lose your bank card?
- Did you face any case of theft or loss of payment means?
- Did you receive any fraudulent email?
- How to obtain or recover my access to the Internet Banking service?
- How to obtain or recover my access to Mobile Banking service?
- How to modify my passwords?
- I forgot my codes, how to retrieve them?
- Did you notice any anomalies in the functioning of your bank account?
- Do you want to make an opposition to your bank card?
- Do you want to request a temporary modification of your card limit?
Download the form corresponding to your complaint, fill it out and bring it to the nearest branch: BANK OF AFRICA Customer Service will take care of your request
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